Refund policy

Return & Refund Policy

We want you to be happy with your order. We do not offer refunds or exchanges for change of mind. Returns are only accepted where an item is faulty, damaged in transit, or incorrect.

Faulty, Damaged or Incorrect Items
Please inspect your order upon delivery or pickup. If an item is faulty, arrives damaged, or isn't what you ordered, contact us within 48 hours at salesaustralia@filippi1971.com or (03) 9436 5111 with your order number and photos of the issue, so we can assess it quickly and make it right.

Depending on the issue, we will offer a repair, replacement, or refund, in line with our obligations under Australian Consumer Law.

Refunds
Where a refund is approved, it will be processed to your original payment method within 10 business days of approval. Please allow additional time for your bank or card provider to display the refund.

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Questions
For any questions about returns, contact us at salesaustralia@filippi1971.com or (03) 9436 5111, Mon–Fri 8am–5pm AEST.